Privacy Statement

Privacy Policy

This Privacy Policy explains how Arrow will handle any personal information you provide through this website.

What personal information do we collect at Arrow?

Personal information is basically information that identifies you as an individual. If you are just visiting our website to browse through the information here about our products and services, we will not collect any personal information about you. If you send us an email, we will record the personal information you send to us, such as your name, postal address, email address and the content of your email.

To use some Arrow services or facilities, you must provide identifying information. This will usually be the user's name and email address, but may vary.

What other information do we collect?

The Arrow website uses "cookies". A cookie is a small data file that many websites send back to your IP address when you visit them. Arrow uses cookies to allocate to each visitor a unique identifier but it does not identify the visitors personally. This information is not, therefore, personal information. Information collected through using allows Arrow to maintain continuity of program operation.

Why do we collect personal information?

The personal information we collect through email exchanges with you will be used to respond to any inquiries you have made. We may also use this information to identify what other Arrow services you may be interested in and then send you material about those other products and services.

We will give you the option not to receive any further promotional communications from us each time we contact you.

How is your personal information stored

We take all reasonable steps to ensure that the personal information we have collected from you is held securely.

How can you access and correct the personal information we hold?

You have certain rights to know what personal information we hold about you and how it is being used, and certain rights to request that the personal information we hold about you be updated or corrected. You can request further information about these issues by emailing us at

Will your personal information be disclosed outside Arrow?

We will not disclose your personal information to third parties without your prior consent unless disclosure falls within one of these exceptions:

  • we need to outsource some of our operations to third party service providers;
  • we reasonably believe it is necessary for law enforcement purposes or in the case of a health emergency;
  • we are required or authorised by law; or
  • we reasonably believe it is necessary for another purpose authorised by law or to protect our legitimate interests

Changes to this Privacy Policy

This Privacy Policy may be changed from time to time. Please check it again before you provide us with any further personal information in the future.

This notice was last updated on 1 August 2005.