Patient Support

Snapshot of patient support in 2016

In 2016, Arrow made the transplant process a little easier for patients and carers by assisting with treatment associated travel expenses, food, living and accommodation costs, while also offering scholarships to registered nurses employed in the field of blood and marrow transplantation.

Arrow is pleased to have provided patients and their carers with:

  • Accommodation - $600
  • Travel - $2511
  • Emergency and utility - $9500
  • Nurse education - $15000

Learn to calm the mind and help the body to heal

Arrow meditation CDs now available on iTunes

Support Arrow and reduce the negative impact that stress can have on health by creating wellness through meditation. Arrow sponsored meditation CDs are on now available on iTunes.

For a hard copy of the CD at $15 each (or $20 for two), contact Arrow on (02) 8382 2698 or email


Arrow House

Arrow House provides a "home away from home" for patients and their families

Arrow House is located behind St Vincent's Hospital, Sydney at 14 and 16 Leichhardt St, Darlinghurst. It provides a "home away from home" for patients and their families undergoing treatment for leukaemia and other diseases treatable by stem cell therapy.

The terraces provide a base for patients and their carers who come from regional areas or interstate to receive a bone marrow transplant.

A Social Worker from the Department of Haematology at St Vincent's Hospital is available to discuss the options available for accommodation. All bookings are made via the hospital.


Left: Arrow House - two terraces in Leichhardt Street, Darlinghurst renovated and refurbished by Arrow  Right: One of the comfortable living areas in Arrow House


Arrow House - a major milestone

It's important for a patient's recovery to have the support of a family member or carer close by. The journey to recovery can be difficult without this support. Serious illness throws everyday life into chaos - employment is interrupted and all too quickly a shortfall in income can mean that accommodation costs near the hospital become a financial burden.

In 2004, Arrow, together with the support of the Hawkesbury Canoe Classic and the family and friends of Katherine Robertson, was able to refurbish two terrace houses located close to St Vincent's Hospital. The terraces have been completely renovated and furnished. They provide patients and their carers with accommodation whilst the patient receives life saving transplant. The terraces offer a pleasant, comfortable and safe accommodation.

Her Excellency, the Governor of NSW, Professor Marie Bashir AO, officially opened Arrow House on Wednesday, 16th February, 2005.


Travel Assistance and Financial Support for Patients

Arrow supports patients and carers with emergency funding and travel assistance. The type of assistance varies, and all requests for emergency funding and travel assistance are made via the patient's Social Worker.

Support is usually given by providing petrol cards, grocery cards and the payment of utility bills. Other forms of assistance are available and are assessed on a case by case basis. If you are experiencing financial hardship during or after your transplant please let your Social Worker know and ask them to contact Arrow.


Patient Information Sessions

In 2003, St Vincent's Hospital Haematology Department launched the bone marrow transplant Patient Information Sessions. These were designed to give patients and carers an opportunity to hear about the transplant process and to tour both the outpatient clinic and the transplant ward. The sessions are currently run on a quarterly basis and are sponsored by Arrow.

The sessions are presented by the Bone Marrow Transplant Co-ordinator, a transplant nurse, a social worker, nutritionist, pharmacist and a transplant doctor. Patients and carers are given the opportunity to ask questions throughout the session and have the opportunity to meet and speak with a former patient.

These sessions have received excellent feedback and patients undergoing a transplant are encouraged to attend with their carers.

For more information contact Arrow on 02 8382 2698 or


Gift of Friendship

Supporting bone marrow transplant patients through friendship

Kerry Moran and Colleena Presnell from Gift of Friendship
Kerry Moran and Colleena Presnell from Gift of Friendship

Arrow supports transplant patients and their families with services covering travel, accommodation and emergency funding - but sometimes all that's needed is someone that understands. After recovering from two bone marrow transplants in 2001 and 2003, Colleena Presnell decided to help patients through their journey by offering a Gift of Friendship.

Kerry Moran was inspired by Colleena's Gift of Friendship and soon joined her in her weekly visits to haematology patients. Colleena and Kerry visit patients at St Vincent's Hospital every Thursday to simply talk, listen and give patients emotional support. Colleena Presnell is a current director on the Arrow board.