Patient Support
Support Throughout Treatment
A lifesaving treatment shouldn’t define your life. A bone marrow or stem cell transplant can be challenging, but you don’t have to face it alone. We’re here to support your recovery and wellbeing through every stage of your transplant journey – from preparing for treatment, to managing side effects, through to recovery and life beyond transplant.
We provide practical assistance, emotional support, and information resources designed to help you throughout your treatment. Because treatment should never feel harder than the disease itself.
Financial Assistance
Financial Assistance
Going through a bone marrow or stem cell transplant can place enormous financial pressure on you and your family. Long hospital stays, frequent travel for treatment, time away from work, relocation from home and everyday bills can quickly add up during an already challenging time.
Through our financial assistance program, we can support you within the first 12 months of your treatment, with help covering essential expenses such as groceries, petrol, utility bills, and other day to day costs.
We know that everyone’s situation is different, so our support is flexible and designed to ease the financial pressures that worry you most.
To access this support, you’ll need to speak with your bone marrow transplant (BMT) coordinator or hospital social worker, who can refer you to Arrow on your behalf. We are here to lighten the load, so you can focus on your treatment and recovery.
Emotional Support
Information Resources
Patient Information Guides
Arrow, in collaboration with patients and healthcare professionals, have developed a series of easy-to-understand guides to help patients and families better navigate the transplant journey.
These resources explain what to expect before, during, and after treatment, helping you feel more informed and prepared.
• Allogeneic Transplant Guide – where you receive blood or stem cells from a donor
• Autologous Transplant Guide – where you receive an infusion of your own blood or stem cells
• Paediatric Transplant Guide – when a child is receiving a transplant.
Webinars
Our live online webinars give you the opportunity to hear directly from healthcare professionals discussing transplant-related topics, alongside patients and carers sharing their lived experiences.
Because these sessions are held live, you can ask questions of our expert presenters and connect with others who are on a similar journey.
All webinars are delivered online via Zoom, so you can join from wherever you are.
Straight & Marrow Podcast
The Straight & Marrow Podcast explores every stage of the stem cell transplant journey—from preparation to recovery—through conversations with healthcare professionals, patients, carers, and the latest research.
This on-demand information service is designed to be highly accessible, allowing you to listen anytime, anywhere.
New episodes are released regularly and can be found on major podcast platforms.
Patient Stories
Geraldine & John’s Story: Music, Mindset, and the Power of Community
Geraldine and John are passionate musicians. Together, they perform in a Neil Young tribute band called Harvest Moon, a five-piece band where John is the lead singer, guitarist and harmonica player, and Geraldine plays guitar, banjo, tambourine and sings backing vocals.
Brett’s story: Every little bit counts
When 58‑year‑old Brett Klau looks back on the end of 2024, it still surprises him how quickly life changed. Just
Brett’s Story: “Nothing ventured, nothing gained”
When Brett’s haematologist handed him a flyer suggesting he could consider participating in a new clinical trial, his first reaction